HES Dashboard
Head-End System KPIs · 9,84,231 meters · Real-time · Auto-refresh 60s
📟
9,84,231
Total Meters Registered
↑ 1,234 this month
📡
97.3%
Communication Success Rate
↑ 0.4% vs yesterday
⚠️
26,749
Not Communicating
↑ 127 failed today
🔒
43
Active Tamper Alerts
Revenue impact — investigate
Read Operations — Today
Scheduled · Successful · Retried · SLA tracked
Scheduled ReadsSuccessful
14.2M
Total Ops
13.8M
Successful
412K
Retried
127K
Failed
Live Alerts
Tamper Detected — M-04821
Magnetic tamper · Sub Div 3 · Rohini
2m
DT Overload 118% — T-0024
Feeder F-07 · Pitampura
8m
142 Meters Not Responding
Section 9 · Mangolpuri
23m
VEE Estimation — 87 meters
CUM decrement anomaly
41m
Low Prepaid — 3,241 Consumers
Balance below ₹50
2h
OTA Firmware Complete
12,400 meters · v2.3.1 · OTA-4421
3h
Communication Status
LiveCommunicating
9,57,482
Not Responding
18,412
Intermittent
8,337
Single Phase (1P)7,21,440
Three Phase (3P)2,62,791
OpLog Stream
Configurable retries · Every comm logged for SLA
09:23:41.210M-04821TAMPER_EVENTERRMagnetic tamper · Alert raised · SR-2024
09:22:18.005M-19874READ_NETMETEROKExport 2.4 kWh · Import 0.3 kWh
09:21:05.840M-08832READ_BLOCK_LOADOK12,042.10 kWh · VEE pass · 300ms
09:19:44.120M-07730TIME_SYNCRTYDrift 4.2s · Retry 2/3 · No ACK
09:17:01.003BATCHFW_IMAGE_ACTIVATEOKOTA-4421 · 12,400m · v2.3.1
09:15:30.660M-09312DISCONNECTERRNo ACK · 3/3 retries failed
MDM Dashboard
Loss-making feeders · Transformer loading · Sanctioned load · Power outage tracking
🔋
42.8MU
Total Supply
→ Billing cycle MTD
📉
6.3%
Avg Technical Loss
↑ 0.4% vs last month
⚡
11
DTs Overloaded
T-0024 at 118%
👥
284
Load Violations
Above limit today
🔌
4
Active Outages
8 restored today
Feeder Loss Heatmap — All Feeders
Click any feeder for drill-down · Colour = loss severity
Low <5%
5–8%
>8%
Critical >12%
4.2%
F-01 Rohini
8.7%
F-02 Pitampura
3.1%
F-03 Shalimar
14.3%
F-04 Kanjhawala
6.8%
F-05 Mangolpuri
2.9%
F-06 Peeragarhi
7.4%
F-07 Nangloi
5.1%
F-08 Paschim
11.2%
F-09 Mundka
9.3%
F-10 Kirari
3.8%
F-11 Budh Nagar
6.2%
F-12 Sultanpuri
Transformer Loading Status
2,841 DTs · North Zone · Click block for detail
2,756
Normal
74
Under-loaded
11
Overloaded
N
N
N
O
N
U
N
N
N
N
N
O
N
N
U
N
N
F
N
N
N
N
O
N
U
N
N
N
N
N
Normal
Under
Overloaded
Fault
Reliability Indices — May 2026
SAIDI
2.34 hrs
↓ 0.12 vs April
SAIFI
1.82 int
↑ 0.04 vs April
CAIDI
1.29 hrs
↓ 0.08 vs April
MAIFI
3.41 mom
→ No change
F-04 Kanjhawala SAIDI4.82
F-05 Mangolpuri SAIDI3.21
F-01 Rohini SAIDI1.82
Device Listing
1M+ Smart Meters · Full lifecycle · HES · MDM · Billing · All meter types
🔍
| Meter ID | Consumer | Phase / Mode | Comm Tech | Feeder / DT | Last Read | Firmware | Status | Actions | |
|---|---|---|---|---|---|---|---|---|---|
M-04821 HPL-SP-04821 |
Ramesh Sharma CONS-009841 |
1P Prepaid | GPRS | F-01/DT-042 |
09:15 Today |
v2.3.1 | Tamper | ||
M-08832 HPL-3P-08832 |
Sunita Gupta CONS-021340 |
3P Postpaid | RF Mesh | F-02/DT-017 |
08:45 Today |
v2.3.1 | Online | ||
M-19874 HPL-NM-19874 |
Pradeep Solar CONS-087231 |
1P Net Meter | NB-IoT | F-04/DT-031 |
07:30 Today |
v2.2.8 | Online | ||
M-07730 HPL-3P-07730 |
Rampur Cold Store CONS-041822 |
3P Postpaid | GPRS | F-05/DT-002 |
02:00 Today |
v2.1.4 | No Comm | ||
M-33201 HPL-SL-33201 |
Street Light — NH44 Pole 7 SL-ASSET-007 |
1P StreetLight | PLC | F-03/DT-008 |
09:00 Today |
v2.3.1 | Online |
Showing 1–5 of 9,84,231
M-04821 · Ramesh Sharma
Single Phase Prepaid · HPL SPEM-46 · Rohini Sector 7 · GPRS · DT-042
Tamper Active
Meter Profile
Meter ID
M-04821
Serial No.
HPL-SP-04821
Consumer No.
CONS-009841
Phase · Type
1P · Prepaid
Make · Model
HPL SPEM-46
Firmware
v2.3.1
Comm · IMEI
GPRS · 881234
Installed
12 Jan 2024
Feeder · DT
F-01 / DT-042
Tariff
LT Dom · Slab
Sanctioned Load
2 kW
Sub Division
Sub Div 3 · Rohini
Prepaid Account
Available Balance
₹ 1,240.50
Est. 8.2 days remaining · Last: ₹500 on 14 May
243V
Voltage
8.2A
Current
0.94pf
PF
1.99kW
Power
50.0Hz
Frequency
4821kWh
Cumulative
Block Load Profile — 24hrs
15-min intervals18.4kWh
Today
1.84kW
Max Demand
Slab 3
Current
Audit Timeline
Tamper Event — Magnetic
Alert raised · SR-2024 opened · Field dispatched
15 May 09:22:18
Block Load Read — VEE Pass
4,821.34 kWh · 15-min · 320ms
15 May 09:15:00
Prepaid Recharge — ₹500
TXN-894120 · Auto-connect triggered
14 May 18:42:11
Auto-Disconnect — Zero Credit
Emergency credit exhausted
14 May 14:22:00
VEE Engine
Validation · Estimation · Editing — Configurable rules · Real-time pipeline · Raw data preserved
✅
98.2%
Data Pass Rate
Post-VEE today
📝
287
Estimated Reads
Auto-estimated
✏️
43
Manual Edits Pending
Awaiting approval
⚡
14.2M
Reads Processed
Real-time pipeline
Validation Rules
Applied real-time as data arrives from HES · Per meter type and profile · Click rule to edit
Rule NameProfileConditionAction
Low Voltage ThresholdVoltage< 180V for >5minFlag + Alert + SROn
CUM Decrement CheckCUM RegDecrement in cycleFlag + Estimate + AlertOn
Max Consumption SpikeCUM Reg>150% of 3-day avgFlag + Hold reviewOn
TOU Register DecrementTOU RegDecrement (excl net)Flag + Hold billingOn
Future Read DateDateRead date > todayReject + AlertOn
Demand No-Reset on CycleDemandNo reset at cycle endFlag + Service OrderOn
Zero Consumption — 3+ daysCUM Reg= 0 for ≥ 3 daysFlag + Field CheckReview
Reverse Energy (Net Meter)CUM RegExport > 50% daily avgFlag + Alert consumerOn
Feeder KPIs
HT feeder losses · Energy audit · Technical loss analysis · Click row for DT-level drill-down
ℹ️
HT Feeder Losses = (Supply − Consumption − Net Export) / Supply × 100. Factors: resistance, line length, load, voltage, conductor type, temperature. Click any row for DT-level breakdown.
| Feeder | Location | Supply (MU) | Billed (MU) | Net Export | Loss MU | Loss % | HT Loss | DT Loss | Revenue Loss | SAIDI | Performance |
|---|---|---|---|---|---|---|---|---|---|---|---|
| F-01 | Rohini | 9.84 | 9.43 | 0.08 | 0.33 | 4.2% | 1.8% | 2.4% | ₹ 19.8L | 1.82 | Normal |
| F-02 | Pitampura | 8.21 | 7.50 | 0.04 | 0.67 | 8.7% | 3.2% | 5.5% | ₹ 40.2L | 2.14 | Monitor |
| F-03 | Shalimar | 7.42 | 7.19 | 0.12 | 0.11 | 3.1% | 1.2% | 1.9% | ₹ 6.6L | 1.94 | Normal |
| F-04 | Kanjhawala | 6.18 | 5.30 | 0.01 | 0.87 | 14.3% | 6.1% | 8.2% | ₹ 52.2L | 4.82 | Investigate |
| F-05 | Mangolpuri | 5.94 | 5.54 | 0.17 | 0.23 | 6.8% | 2.9% | 3.9% | ₹ 13.8L | 3.21 | Monitor |
| TOTAL — All Feeders | 42.80 | 40.08 | 0.42 | 2.30 | 6.3% | ₹ 1.38Cr | |||||
OpLogs
50+ meter operations · Every communication logged · Configurable retries · Full SLA tracking
14.2M
Total Ops Today
↑ Real-time
99.1%
Success Rate
↑ vs SLA 98%
412K
Retried (Auto)
Max 3 retries
127K
Failed
Manual review
🔍
Auto-refresh
TIMESTAMPMETER IDOPERATIONSTATUSDETAILS
09:23:41.210M-04821TAMPER_EVENTERRMagnetic tamper · Alert raised · SR-2024 opened
09:22:18.005M-19874READ_NETMETEROKExport 2.4 kWh · Import 0.3 kWh · Net 2.1 kWh
09:21:05.840M-08832READ_BLOCK_LOADOK15min · 12,042.10 kWh · VEE pass · 300ms
09:19:44.120M-07730TIME_SYNCRTYDrift 4.2s · Retry 2/3 · No ACK · Queued
09:17:01.003BATCHFW_IMAGE_ACTIVATEOKOTA-4421 · 12,400 meters · v2.3.1 · 99.8% success
09:15:30.660M-09312DISCONNECTERRNo ACK · 3/3 retries failed · Manual ticket raised
09:14:12.001M-04821READ_BLOCK_LOADOK4821.34 kWh · VEE pass · 320ms
Showing live — 14.2M entries today
Alerts & Exceptions
Active exceptions · Configurable rules · Tamper · VEE · Communication · Prepaid
43
Critical
Tamper + Revenue
312
Warning
→ Needs attention
1,492
Info
→ Low priority
847
Resolved Today
↑ Good progress
Exception List
🔍
| Severity | Type | Meter ID | Location | Time | Status | Action |
|---|---|---|---|---|---|---|
| Critical | Tamper Detected | M-04821 | Sub Div 3 · Rohini | 15 May 09:23 | Investigating | |
| Critical | Negative Consumption | M-08832 | Sec 4 · Pitampura | 15 May 08:47 | Open | |
| Warning | CUM Threshold Exceeded | M-12204 | Div 2 · Shalimar | 15 May 08:12 | VEE Applied | |
| Warning | DT Overload (118%) | T-0024 | Feeder F-07 | 15 May 07:55 | Open | |
| Info | Meter Not Communicating | M-07730 | Sec 9 · Mangolpuri | 15 May 07:30 | Acknowledged |
Alert — Tamper Detected · M-04821
Exception ID: EX-2024-05-004821 · Priority: Critical · Status: Open
Critical · Open
Exception Information
Exception ID
EX-2024-05-004821
Type
Tamper — Magnetic
Meter ID
M-04821 →
Consumer
Ramesh Sharma
Location
H-42 Rohini Sector 7
Feeder / DT
F-01 / DT-042
Detected At
15 May 09:22:18
SR Number
SR-2024 · Open
Assigned To
Amit Sharma · Sub Div 3
Priority
Critical
Event: Magnetic tamper at 09:22:18 IST. Meter current flow anomaly — possible billing circuit bypass. Relay: Connected. Revenue protection flagged. Auto-disconnect suspended per friendly credit rules (06:00–22:00).
Investigation Timeline
Tamper Event — Auto-Alert Raised
Magnetic tamper flag · SR-2024 auto-created
15 May 09:22:18
Assigned to Field Team
Amit Sharma, Sub Div 3 · ETA 2 hours
15 May 09:25:00
On-Demand Read Executed
Consumption drop 18% confirmed vs yesterday
15 May 09:30:12
Awaiting Field Inspection
Team en route · Expected arrival 11:30
Status: Open
Network & Organisation
Zone → Circle → Division → Sub Division → Section · Substation → Feeder → DT → Consumer
Network Tree
Click to select · Drag to reconfigure
🏭Substation SS-1 · Rohini66/11 kV
⚡Feeder F-01 · Rohini47 DTs
🔌DT-042 ✓82% load
👤 M-04821 · Ramesh Sharma
👤 M-04822 · Priya Devi
+ 80 more consumers
🔌DT-04354% load
⚡Feeder F-02 · Pitampura38 DTs
🏭Substation SS-2 · Pitampura66/11 kV
DT-042 — Asset Detail
Asset ID
DT-042
Rating
200 kVA · 11/0.433kV
Current Load
164 kVA (82%)
Consumers
82
Feeder
F-01 · Rohini
Installed
Jan 2019
GPS
28.7141°N 77.1025°E
Loss %
4.2%
⚡
DT-042
🏭
SS-1
👤
👤
👤
Reports Library
Configurable generator · Immediate export · Scheduled delivery · CIM XML / Excel / CSV / JSON
📊
DT/Feeder Energy Audit
Technical loss at feeder & DT level. Net meter factored. Supply vs consumption with revenue impact.
EnergyDaily
📡
Meter Communication Report
Installed vs communicating, signal strength, time drift, sub-division breakdown.
CommHourly
🛡️
Revenue Protection Report
Tamper flags, usage anomalies, diversion suspects, estimated revenue loss per feeder.
RevenueOn-Demand
📈
Reliability Indices (SAIDI/SAIFI)
SAIDI · SAIFI · CAIDI · CAIFI · MAIFI — monthly per feeder, annual aggregate.
QualityMonthly
💳
Prepaid Analytics
Credit distribution, recharge patterns, auto-disconnect events, arrear recovery tracking.
PrepaidWeekly
+
User-Defined Report
No-code builder · Configurable
Prepaid Management
1,24,841 prepaid consumers · Balance monitoring · Tariff config · Auto-connect/disconnect · Friendly credits
💳
1,24,841
Prepaid Consumers
↑ 842 this month
⚠️
3,241
Low Balance (<₹50)
Auto-alert sent
🔌
847
Auto-Disconnected
Zero credit
⚡
₹42.3L
Recharges Today
↑ 12% vs yesterday
Tariff Configuration — LT Domestic
| Slab | Unit Range | Rate ₹/kWh | Fixed ₹/day | Tax % |
|---|---|---|---|---|
| Slab 1 | 0 – 100 | ₹ 3.00 | ₹ 1.20 | 5% |
| Slab 2 | 101 – 300 | ₹ 5.00 | ₹ 1.20 | 5% |
| Slab 3 | 301 – 500 | ₹ 7.00 | ₹ 1.20 | 18% |
| Slab 4 | > 500 | ₹ 9.00 | ₹ 1.20 | 18% |
TOU: Peak ×1.5 · Off-peak ×0.75 · Normal ×1.0 Emergency Credit: ₹20.00
Friendly Credit — Disconnect Rules
| Rule | Condition | No-Disconnect Window | Status |
|---|---|---|---|
| Night Hours | Any zero-balance | 22:00 – 06:00 | Active |
| Holiday | Any zero-balance | All public holidays | Active |
| Hospital | Category = Hospital | Always — no disconnect | Active |
| Education | Category = Education | 06:00 – 18:00 weekdays | Active |
| Arrear Recovery | Consumer in plan | Working hours | Active |
Data Explorer
Archive data · Frequent / Infrequent / Deep fetch · Dispute resolution · Decryption & deciphering
⚡
Frequent Fetch — Hot Data
Last 90 days. Immediate retrieval. No decryption needed. Daily ops & disputes.
🗄️
Infrequent Fetch — Warm
90 days – 2 years. 1–4 hours retrieval. Decryption applied. Billing audit.
🧊
Deep Archive — Cold
2–5 years. 4–24 hours. Full decryption & deciphering. Legal/regulatory.
Fetch Archived Data
| Job ID | Meter / Group | Data Type | Date Range | Archive Tier | Requested | Status | Action |
|---|---|---|---|---|---|---|---|
| ARCH-9241 | M-04821 | Block Load Profile | Jan–Mar 2026 | Frequent | 09:10 Today | Ready | |
| ARCH-9240 | Group-Rohini-SD3 | Monthly Billing | FY 2024-25 | Infrequent | Yesterday | Ready | |
| ARCH-9238 | M-08832 | Events & Alarms | 2023–2024 | Deep Archive | 14 May | Processing |
Settings & Configurations
System-wide parameters · Policies · Gateways · Data retention · Integration endpoints
All
HES
MDM
VEE
Prepaid
Alerts
Integrations
🔍
| Config Key | Category | Value | Type | Description | Modified | Action |
|---|---|---|---|---|---|---|
| DEFAULT_POLL_INTERVAL_MIN | HES | 15 | Integer | Default block load polling interval | 10 May | |
| MAX_RETRY_COUNT | HES | 3 | Integer | Max retries on failed comms | 10 May | |
| DATA_RETENTION_DAYS | MDM | 1825 | Integer | 5 years hot data retention | 01 Jan | |
| VEE_AUTO_ESTIMATE | VEE | true | Boolean | Auto-estimate on failed reads | 05 Mar | |
| PREPAID_LOW_BALANCE_INR | Prepaid | 50 | Currency | Alert threshold in INR | 10 Apr | |
| EMERGENCY_CREDIT_INR | Prepaid | 20 | Currency | Auto-credit on zero balance | 10 Apr | |
| DT_OVERLOAD_PCT | Alerts | 100 | Percentage | DT overload alert trigger % | 01 Mar | |
| BILLING_SYSTEM_API | Integration | https://billing.hpl.internal | URL | Billing determinants push endpoint | 15 Feb |
Roles & Access Control
RBAC — Three portal layers: HPL Platform Owner · Utility DISCOM Admin · Consumer · Unlimited sub-roles within each
🏛️
HPL Platform Owner
Full platform control · Cross-tenant · White-label
Multi-Tenant ManagementFull
Platform Health & SLAFull
Licensing & CommercialFull
Cross-Utility AnalyticsFull
All Utility Admin RightsFull
White-Label ConfigurationFull
Consumer Data (any tenant)Read-only
Sub-Roles Within Owner Portal
Super AdminAll Access
Platform OpsRead + Ops
Commercial ManagerLicensing only
Support EngineerRead + Diagnostics
⚡
DISCOM / Utility Admin
Full MDM operations · Org-scoped · RBAC within org
HES & MDM DashboardsFull
Meter Data & OperationsFull
VEE Engine ConfigFull
Revenue ProtectionFull
Network ConfigurationFull
Reports & AnalyticsFull
Platform SettingsNo Access
Sub-Roles Within Utility Portal
Zone ManagerZone-wide Read/Write
Sub-Division OfficerSub-Div scope
Field EngineerOps only
Billing AnalystBilling read-only
Revenue ProtectionRP module full
🏠
Consumer Self-Service
Own account only · Read + request · Mobile-first
Own Meter DataRead-only · Own only
Bill History & DownloadOwn bills only
Prepaid RechargeWrite (own)
Complaint / SR RaiseWrite
Outage NotificationsReceive only
Other Consumers' DataNo Access
Admin / ConfigurationNo Access
Disconnect / OperationsNo Access
Authentication
Login MethodOTP on mobile
eKYCAadhaar-based
Session ScopeOwn account only
Active Users
🔍
| Name | Portal | Role | Org / Scope | Last Login | Status | Actions |
|---|---|---|---|---|---|---|
| Rajesh Kumar | Owner | Super Admin | HPL Platform · All Tenants | Today 09:12 | Active | |
| Priya Singh | Utility | Zone Manager | North Zone DISCOM | Today 08:44 | Active | |
| Amit Sharma | Utility | Sub-Division Officer | Sub Div 3 · Rohini | Today 07:30 | Active | |
| Deepak Verma | Utility | Field Engineer | Section 9 · Mangolpuri | Yesterday | Idle | |
| Ramesh Sharma | Consumer | Consumer | M-04821 · Own account | Today 08:10 | Active |
Platform Overview
HPL SmartMDM · Multi-tenant deployment · Active DISCOMs · Platform health & SLA
Platform-Wide Metrics
3
Active Tenants
N, S, E DISCOMs
24.8M
Total Meters
Across all tenants
99.97%
Platform Uptime
SLA target: 99.9%
6×
Lower TCO
vs custom builds
₹8.4Cr
Revenue Recovery/yr
Across all DISCOMs
2
Pipeline Tenants
In onboarding
Tenant Health Dashboard
| Tenant | Meters | Comm % | Active Alerts | Avg Loss % | SLA | Status |
|---|---|---|---|---|---|---|
| North Zone DISCOM | 9,84,231 | 97.3% | 43 crit | 6.3% | 99.97% | Healthy |
| South Zone DISCOM | 8,21,400 | 98.1% | 28 crit | 4.8% | 99.99% | Healthy |
| East Zone DISCOM | 6,42,100 | 94.2% | 87 crit | 9.1% | 99.81% | Monitor |
Platform Services Health
HES Ingestion Pipeline
14.2M reads/day · p99 latency 320ms
VEE Processing Engine
Real-time · 98.2% pass rate
Billing Integration API
CIM XML · Push on-demand
East Zone HES Gateway
Intermittent · 94.2% comm rate
Consumer Portal
48,421 active sessions
Welcome, Ramesh 👋
Meter M-04821 · Rohini Sector 7 · Account CONS-009841 · Prepaid
Available Balance
₹ 1,240.50
Est. 8.2 days remaining · Last: ₹500 on 14 May 2026
18.4
kWh Today
↓ 8% vs yesterday
243V
Voltage Now
✓ Normal range
Slab 3
Current Billing Slab
₹7.00/kWh
Recent Bills
| Month | Units | Amount | Status | |
|---|---|---|---|---|
| Apr 2026 | 412 kWh | ₹ 2,840 | Paid | |
| Mar 2026 | 388 kWh | ₹ 2,640 | Paid | |
| Feb 2026 | 421 kWh | ₹ 2,910 | Paid |
Service Requests
Meter Reading Dispute — Apr 2026
SR-2024-0812 · Raised 10 May · Under review
Open
Voltage Fluctuation Complaint
SR-2024-0714 · Resolved · 28 Apr
Closed
My Energy Usage — Last 7 Days
Daily kWh · Click bar for hourly breakdown
Register New Meter
Single or bulk · GPRS · RF Mesh · NB-IoT · PLC
Add / Edit Validation Rule
VEE Engine · Applied real-time as data arrives from HES
Meter Operations — M-04821
50+ operations · Configurable retries · All logged for SLA
📋 Read Operations
⚡
Instantaneous Profile
V, A, PF, kW, Hz
📊
Block Load Profile
15/30 min intervals
📅
Daily Billing Profile
Daily kWh, MD
📋
Monthly Billing Profile
Billing determinants
🔌
Power Events
Outage, restoration
🔒
Tamper Duration Profile
Tamper event log
⚙️ Control Operations
✅
Connect
Relay ON
🔌
Disconnect
Relay OFF
🕐
Time Sync
NTP sync
🔄
MD Reset
Max demand reset
💳
Payment Mode
Prepaid ↔ Postpaid
📦
Image Transfer
OTA firmware push
🚦
Load Curtailment
Demand limit set
📅
Activity Calendar
TOU schedule push
Firmware Update (OTA)
Manage versions · Upload images · Apply to meter groups · Remote monitoring & diagnostics
📦
v2.3.1
Current Production FW
Released 10 May 2026
✅
9,72,841
Meters on Latest FW
98.8% of fleet
⏳
11,390
Pending Upgrade
Scheduled batch
⚠️
4
Deprecated Versions
Must upgrade
Firmware Versions
All uploaded images · Version lifecycle management
| Version | Release Date | Meter Types | Meters Deployed | Size | Status | Action |
|---|---|---|---|---|---|---|
| v2.3.1 | 10 May 2026 | 1P 3P NM | 9,72,841 | 2.4 MB | Production | |
| v2.3.0 | 12 Mar 2026 | 1P 3P | 8,240 | 2.3 MB | Retiring | |
| v2.2.8 | 01 Jan 2026 | NM | 2,840 | 2.1 MB | Retiring | |
| v2.1.4 | 15 Jun 2025 | 1P | 310 | 1.9 MB | Deprecated | |
| v2.4.0-beta | 14 May 2026 | 1P 3P | 0 | 2.6 MB | Beta / QA |
Active OTA Jobs
Batch upgrade tracking · Progress & diagnostics
| Job ID | Target Group | FW Version | Progress | Status |
|---|---|---|---|---|
| OTA-4421 | All 1P v2.3.0 meters | → v2.3.1 | 94% | Running |
| OTA-4420 | Rohini Sub-Div 3 (3P) | → v2.3.1 | 100% | Complete |
| OTA-4419 | Net Meters v2.2.8 | → v2.3.1 | 42% | Paused |
Schedule New OTA Batch
Job Scheduler
Highly configurable · Cron-based & interval jobs · On-demand · OTA · Analytical jobs · Dynamic provisioning
🕐
142
Active Scheduled Jobs
Running today
✅
1,284
Jobs Completed Today
99.2% success rate
⏳
38
Running Now
→ In progress
❌
11
Failed Today
Needs attention
🔍
| Job Name | Type | Target | Schedule | Last Run | Next Run | Status | Actions |
|---|---|---|---|---|---|---|---|
| Block Load Read — All 1P | Scheduled Read | 7,21,440 meters | Every 15 min | 09:15 Today | 09:30 Today | Running | |
| Daily Billing Profile Push | Billing | All meters | Daily 02:00 | 02:00 Today | 02:00 Tomorrow | Complete | |
| OTA Upgrade — 1P v2.3.0 | OTA | 8,240 meters | One-time | 08:00 Today | — | Running 94% | |
| MD Reset — All 3P Commercial | Control | 2,62,791 meters | Monthly 1st 00:00 | 01 May 00:00 | 01 Jun 00:00 | Scheduled | |
| VEE Estimation Re-run | Analytical | 287 flagged reads | On trigger | 09:10 Today | Next trigger | Scheduled | |
| Energy Audit Report — Daily | Analytical | All feeders | Daily 06:00 | 06:00 Today | 06:00 Tomorrow | Complete | |
| Time Sync — All No-Comm | Control | 26,749 meters | Every 6 hours | 06:00 Today | 12:00 Today | Failed (11) |
Showing 7 of 142 active jobs
Meter Read Profiles
Configurable frequency · Units · Attribute names · On-demand & scheduled reads · Per meter type
ℹ️
Read profiles define what data is collected, how often, in what units, and with which attribute names. Multi-cast meter reads are configurable. Profiles can be assigned per meter type, per feeder, or per individual meter. On-demand and scheduled reads both supported.
Block Load Profile
BLP · 15-min intervals
Interval15 min (configurable)
AttributesCUM_kWh, CUM_kVAh, Block_kWh
Meter Types1P, 3P, Net Meter
Assigned Meters9,84,231
DeliveryScheduled + On-demand
Daily Billing Profile
DBP · Daily at 00:00
TriggerDaily 00:00 IST
AttributesCUM_kWh, MD_kW, TOU_1/2/3
Meter TypesAll
Assigned Meters9,84,231
Push to BillingCIM XML · On push
Instantaneous Profile
Instant · On-demand
TriggerOn-demand only
AttributesV_RN, I_R, PF, kW, Hz, kWh
Meter TypesAll
Latency~320ms avg
Use CaseField check · Dispute
All Read Profiles
Configurable frequency, units and attribute names · Multi-cast supported
| Profile Name | OBIS Code | Interval | Key Attributes | Meter Types | Meters | Schedule | Status | Action |
|---|---|---|---|---|---|---|---|---|
| Block Load Profile | 1.0.99.1.0.255 | 15 min | CUM_kWh, Block_kWh, Block_kVAh | 1P, 3P, NM | 9,84,231 | Scheduled | Active | |
| Daily Billing Profile | 1.0.98.1.0.255 | Daily | CUM, MD, TOU_1/2/3, Export | All | 9,84,231 | Daily 00:00 | Active | |
| Instantaneous Profile | — | On-demand | V, I, PF, kW, Hz, Freq | All | 9,84,231 | On-demand | Active | |
| Monthly Billing Profile | 1.0.98.2.0.255 | Monthly | Month CUM, MD, Billing Det. | All | 9,84,231 | Monthly | Active | |
| Power Quality Profile | 1.0.99.2.0.255 | 10 min | THD_V, Sag, Swell, Harmonic | 3P CT | 2,62,791 | Scheduled | Active | |
| Voltage Related Events | 0.0.96.5.4.255 | Event-triggered | Sag, Swell, Outage duration | All | 9,84,231 | On event | Active | |
| Control Event Log | 0.0.99.98.0.255 | Event-triggered | Connect, Disconnect, Reset | All | 9,84,231 | On event | Active | |
| Tamper Duration Profile | 0.0.96.5.11.255 | Event-triggered | Tamper type, start, duration | All | 9,84,231 | On event | Active | |
| Net Metering Export Profile | 1.0.2.8.0.255 | 15 min | Export_kWh, Net_kWh, Solar_kW | Net Meter | 4,821 | Scheduled | Active |
Feeder F-04 — Kanjhawala Rural
Substation SS-04 · 11 kV · 31 DTs · 98,400 consumers · ⚠️ High Loss — Investigate
14.3% Loss — Critical
14.3%
Technical Loss %
↑ 2.1% vs last month
6.18 MU
Supply This Month
→ MTD billing cycle
5.30 MU
Billed Consumption
↓ 0.87 MU unaccounted
8
High-Loss DTs (>15%)
Action required
41
Tamper Events MTD
Revenue diversion risk
Loss Trend — Last 12 Months
Loss Root-Cause
🔒 Revenue Diversion (Tamper)41%
📡 Non-Communicating Meters24%
⚡ Technical Line Losses18%
📊 VEE Estimated Reads11%
🔄 Other / Unclassified6%
Recommended Action: Deploy revenue protection field team to DT-117 & DT-118. Schedule on-demand reads for all no-comm meters. Cross-check with billing system for unbilled consumption.
DT-Level Loss Breakdown — F-04
Click row for DT detail
| DT ID | Location | Rating | Consumers | Supply MU | Billed MU | Loss % | Tamper Events | No-Comm | Revenue Loss | Action |
|---|---|---|---|---|---|---|---|---|---|---|
| DT-117 | Kanjhawala Industrial | 250 kVA | 134 | 1.24 | 0.98 | 21.0% | 12 | 18 | ₹7.44L | |
| DT-118 | Kanjhawala Village | 100 kVA | 76 | 0.62 | 0.51 | 17.7% | 8 | 11 | ₹3.96L | |
| DT-031 | Kanjhawala Rural | 63 kVA | 28 | 0.21 | 0.18 | 14.3% | 3 | 4 | ₹1.80L | |
| DT-119 | Kanjhawala Market | 200 kVA | 112 | 0.98 | 0.88 | 10.2% | 5 | 7 | ₹3.60L | |
| DT-120 | Kanjhawala Residential | 100 kVA | 84 | 0.54 | 0.50 | 7.4% | 1 | 2 | ₹1.44L |
DT-117 — Kanjhawala Industrial Area
Feeder F-04 · 250 kVA · 134 consumers · 21% Loss — Critical Investigation Required
Critical — 21% Loss
21.0%
Technical Loss
↑ 3.2% vs last month
18
Not Communicating
13.4% of 134 consumers
12
Active Tamper Alerts
9 magnetic · 3 current bypass
79%
DT Load Factor
198 kVA / 250 kVA rated
DT Asset Profile
DT Asset ID
DT-117
Rating
250 kVA · 11kV/433V
Current Load
198 kVA (79.2%)
Feeder
F-04 · Kanjhawala
Total Consumers
134
Communicating
116 (86.6%)
No Comm
18 (13.4%)
Tamper Active
12 alerts
GPS Coordinates
28.6821°N 76.9841°E
Installed
Jun 2017
Last Inspection
12 Mar 2026
Sub Division
Sub Div 2 · Kanjhawala
Consumer List — DT-117
Click row for full consumer profile
| Meter ID | Consumer | Type | Last Read | Status | Action |
|---|---|---|---|---|---|
| M-07820 | Kanjhawala Steel Works | 3P | 02:00 Today | Tamper | |
| M-07821 | Sharma Cold Storage | 3P | 3 days ago | No Comm | |
| M-07822 | Gupta Flour Mill | 3P | 09:15 Today | Online | |
| M-07823 | Village Water Pump | 1P | 09:00 Today | Online | |
| + 130 more | All 134 consumers linked to DT-117 | ||||
Kanjhawala Steel Works · M-07820
CONS-041200 · LT Industrial · 3-Phase CT · DT-117 / F-04 · ⚠️ Tamper Active
Tamper Alert
Consumer & Meter Profile
Consumer No.
CONS-041200
Meter ID
M-07820
Name
Kanjhawala Steel Works
Mobile
+91 94120 40112
Consumer Type
LT Industrial
Tariff
LT Ind · MD + TOU
Phase
Three Phase CT
Sanctioned Load
25 kW / 30 kVA
Current MD
34.2 kVA (114% — Violation)
DT / Feeder
DT-117 / F-04
Avg Monthly kWh
18,400 kWh
Last Bill
₹1,12,480 · Apr 2026
⚠️ Active Alerts (3)
🔒 Magnetic Tamper — Current bypassed · 08:41 Today
⚡ MD Violation — 34.2 kVA vs 30 kVA sanctioned
📊 VEE Flag — CUM decrement in night slot
Quick Operations
Monthly Consumption — Last 6 Months
* May partially estimated — VEE tamper flag active · kWh units
SR History
| SR No. | Type | Raised | Status |
|---|---|---|---|
| SR-2024 | Tamper Investigation | Today 09:23 | Open |
| SR-1841 | MD Violation Notice | 02 Apr 2026 | Resolved |
| SR-1420 | No Communication | 10 Jan 2026 | Resolved |
Device Onboarding
Manual & bulk · GPRS · RF Mesh · NB-IoT · PLC · Smart Meters · Sub-meters · Net Meters · Street Lights
Register Single Meter
Supports manual and auto onboarding · GPRS and RF meters
Bulk Import Status
CSV · Excel · Supports single and bulk onboarding
📄
Bulk_Onboarding_May2026.csv
5,000 rows · Uploaded 14 May · Processing complete
| Serial No. | Type | Reason for Failure | Action |
|---|---|---|---|
| HPL-SP-98121 | 1P | Duplicate serial — already registered | |
| HPL-NM-14422 | Net Meter | Invalid IMEI format | |
| HPL-3P-29841 | 3P-CT | DT-999 does not exist in network |
Default Settings Applied: Auth method per comm type · FW v2.3.1 · Profile: BLP 15-min · VEE rules: All active
Manufacturer Configuration
Meter makes · Model types · Configuration templates · FW version management · Authentication per type
| Manufacturer | Country | Meter Models | Deployed Meters | FW Versions | Auth Method | Status | Action |
|---|---|---|---|---|---|---|---|
HPL HPL Electric & Power | India | SPEM-46, TPEM-88, NM-32 | 8,84,112 | v2.1.4 → v2.3.1 | DLMS/COSEM | Primary | |
GNS Genus Power | India | GSM-1P, GSM-3P | 62,840 | v1.8.2 → v1.9.0 | DLMS/COSEM | Active | |
LT L&T Electrical | India | LT-SP-V2, LT-3P-V3 | 37,279 | v3.1.0 | DLMS/COSEM | Active |
HPL Meter Type Configuration
SPEM-46 · Single Phase Energy Meter
DLMS Logical Name
HPL SPEM-46 v2.3.1
Communication
GPRS / NB-IoT
Authentication
HLS5 + AES-GCM-128
Meter Rating
5(60)A · 230V · 1Ph
Default Poll Interval
15 min (BLP)
OTA Capable
✓ Yes · DLMS Image Transfer
Relay Type
Internal · Load Curtailment
Tamper Detection
Magnetic · Current Bypass · Cover Open
Net Metering
✗ Not supported
Substation Management
All substations · Asset details · Feeder mapping · GIS coordinates · Loading status
🏭
12
Total Substations
North Zone DISCOM
⚡
186
Total Feeders
11 kV distribution
🔌
2,841
Transformers (DTs)
11 overloaded
👥
9,84,231
Consumers
All metered
| SS ID | Name | Voltage | Capacity MVA | Feeders | DTs | Consumers | Avg Load % | Loss % | Status | Action |
|---|---|---|---|---|---|---|---|---|---|---|
| SS-01 | Rohini Main | 66/11 kV | 40 MVA | 8 | 382 | 1,24,420 | 62% | 4.2% | Normal | |
| SS-02 | Pitampura Industrial | 66/11 kV | 40 MVA | 7 | 294 | 98,210 | 78% | 8.7% | Monitor | |
| SS-04 | Kanjhawala Rural | 33/11 kV | 20 MVA | 5 | 186 | 72,400 | 71% | 14.3% | Investigate | |
| SS-07 | Mangolpuri | 66/11 kV | 40 MVA | 6 | 248 | 88,600 | 58% | 6.8% | Monitor |
SS-01 Rohini — Asset Detail
Asset ID
SS-01
Name
Rohini Main Grid
Voltage
66/11 kV
Capacity
40 MVA
GPS
28.7018°N 77.1024°E
Commissioned
Mar 2010
Last Maintenance
20 Jan 2026
Total Feeders
8
SS-01 Feeder List
| Feeder | Name | DTs | Loss % | Status |
|---|---|---|---|---|
| F-01 | Rohini | 47 | 4.2% | Normal |
| F-08 | Paschim Vihar | 38 | 5.1% | Normal |
| F-11 | Budh Nagar | 32 | 3.8% | Normal |
Organisation Setup
Geo-based distribution · Default hierarchy: Zone → Circle → Division → Sub Division → Section
ℹ️
The organisation hierarchy is geo-based and fully configurable. Default: Zone → Circle → Division → Sub Division → Section. Each level is linked to network assets (Substations, Feeders, DTs) and users (RBAC scope). Changes reflect instantly across all portals.
Hierarchy Tree
Click node to expand · Drag to reorganise
🗺️ North Zone9,84,231 meters · 12 Sub-Divs
📍 Circle A — Rohini4 Divisions
📂 Division 1 — Rohini Main3 Sub-Divs
📌 Sub Div 1 — Sector 7-11
📌 Sub Div 2 — Sector 12-17Selected
📌 Sub Div 3 — Rohini Ext.
📂 Division 2 — Prashant Vihar2 Sub-Divs
📍 Circle B — Pitampura3 Divisions
📍 Circle C — Kanjhawala2 Divisions
Sub Division 2 — Sector 12-17
Org Code
NZ-CA-D1-SD2
Name
Sub Div 2 · Sector 12-17
Circle
Circle A · Rohini
Division
Division 1 · Rohini Main
Substations
SS-01, SS-03
Feeders
F-01, F-08, F-11
DTs
117
Consumers
38,420
Zone Officer
Priya Singh
SDO
Amit Sharma
🏭
SS-01
⚡
F-01
⚡
F-08
DT/Feeder Energy Audit Report
Generated: 15 May 2026 · Period: 01–14 May 2026 · North Zone DISCOM · All Feeders
42.8 MU
Total Supply — All Feeders
→ MTD
40.1 MU
Total Billed
Post-VEE
2.70 MU
Total Loss
6.3% avg
₹ 1.62 Cr
Revenue Loss Est.
@ ₹6.0/kWh
Feeder-Wise Energy Audit Summary
| Feeder | Location | Supply MU | Billed MU | Net Export | Loss MU | Loss % | Revenue Loss | DTs | Performance |
|---|---|---|---|---|---|---|---|---|---|
| F-01 | Rohini | 9.84 | 9.43 | 0.08 | 0.33 | 4.2% | ₹19.8L | 47 | Normal |
| F-02 | Pitampura | 8.21 | 7.50 | 0.04 | 0.67 | 8.7% | ₹40.2L | 38 | Monitor |
| F-03 | Shalimar | 7.42 | 7.19 | 0.12 | 0.11 | 3.1% | ₹6.6L | 42 | Normal |
| F-04 | Kanjhawala | 6.18 | 5.30 | 0.01 | 0.87 | 14.3% | ₹52.2L | 31 | Investigate |
| F-05 | Mangolpuri | 5.94 | 5.54 | 0.17 | 0.23 | 6.8% | ₹13.8L | 28 | Monitor |
| TOTAL — All Feeders | 42.80 | 40.08 | 0.42 | 2.72 | 6.3% | ₹1.38Cr | 186 | ||
Consumer Onboarding
Link consumer accounts to meters · Set tariff · Assign feeder/DT · Prepaid enrolment
New Consumer Registration
Consumer Directory
Search and manage all linked consumers
🔍
| Consumer No. | Name | Category | Meter ID | Metering | Status | Action |
|---|---|---|---|---|---|---|
| CONS-009841 | Ramesh Sharma | LT Domestic | M-04821 | Prepaid | Active | |
| CONS-021340 | Sunita Gupta | LT Commercial | M-08832 | Postpaid | Active | |
| CONS-041200 | Kanjhawala Steel Works | LT Industrial | M-07820 | Postpaid | Tamper | |
| CONS-087231 | Pradeep Solar | LT Domestic | M-19874 | Net Meter | Active |
Showing 4 of 9,84,231
Billing Determinants
Push billing data to billing system · CIM XML · On-demand & scheduled · Integration config
✅
9,82,841
Meters Pushed Today
99.9% of fleet
⏳
1,390
Pending Push
VEE not complete
❌
42
Push Failures
Billing API error
🕐
02:14 AM
Last Successful Push
Daily scheduled
Billing Push Configuration
Billing System
Oracle CX Utilities
Format
CIM XML · IEC 61968-9
Endpoint URL
https://billing.hpl.internal/api/push
Auth
OAuth2 · Bearer Token
Schedule
Daily 02:00 IST
On-Demand Push
Supported · Per meter
Retry Count
3 attempts · 10 min apart
Status
● Connected
Attributes Pushed: CUM_kWh, MD_kW, TOU_Register_1/2/3, Export_kWh (Net Meters), Billing Date, Meter Status, VEE_Flag, Disconnect_Events
Recent Push Log
| Push ID | Date | Meters | Success | Failures | Status |
|---|---|---|---|---|---|
| PUSH-4421 | 15 May 02:14 | 9,82,841 | 9,82,799 | 42 | Complete |
| PUSH-4420 | 14 May 02:11 | 9,81,200 | 9,81,200 | 0 | Complete |
| PUSH-4419 | 13 May 02:09 | 9,80,441 | 9,80,412 | 29 | Partial |
Tenant Management
All DISCOM deployments · Onboarding status · Configuration · Usage metrics
| Tenant | DISCOM | Go-Live | Meters | Comm % | Loss % | SLA | Plan | Status | Actions |
|---|---|---|---|---|---|---|---|---|---|
| North Zone DISCOM | TPDDL · Delhi | Jan 2024 | 9,84,231 | 97.3% | 6.3% | 99.97% | Enterprise | Live | |
| South Zone DISCOM | TPDDL · Delhi | Jun 2024 | 8,21,400 | 98.1% | 4.8% | 99.99% | Enterprise | Live | |
| East Zone DISCOM | BYPL · Delhi | Mar 2025 | 6,42,100 | 94.2% | 9.1% | 99.81% | Pro | Monitor | |
| West UP DISCOM | PVVNL · UP | In progress | — | — | — | — | Enterprise | Onboarding | |
| Haryana UHBVN | UHBVN · HR | Pipeline | — | — | — | — | Pro | Pipeline |
Licensing & Commercial
Deal terms · Usage metrics · Invoicing · Per-tenant revenue · Renewal tracking
💰
₹14.8Cr
Platform ARR
↑ 28% YoY
📟
24.8M
Billed Meters
All tenants
🔄
3
Active Contracts
2 up for renewal Q3
📈
₹59.7
Avg Revenue / Meter / yr
↑ 12% vs last year
Contract Summary — All Tenants
| Tenant | Plan | Contract Start | Renewal | Meters Contracted | Rate / Meter / yr | Annual Value | Paid Status |
|---|---|---|---|---|---|---|---|
| North Zone DISCOM | Enterprise | Jan 2024 | Jan 2027 | 10,00,000 | ₹ 62 | ₹ 6.2 Cr / yr | Current |
| South Zone DISCOM | Enterprise | Jun 2024 | Jun 2027 | 8,50,000 | ₹ 62 | ₹ 5.27 Cr / yr | Current |
| East Zone DISCOM | Pro | Mar 2025 | Mar 2026 ⚠ | 6,50,000 | ₹ 51 | ₹ 3.32 Cr / yr | Renewal Due |
Cross-Utility Analytics
Benchmarking across all tenant DISCOMs · Loss comparison · Comm performance · Best practices
📟
24.8M
Total Meters (Platform)
3 DISCOMs
📡
96.5%
Platform-wide Comm Rate
↑ 1.2% this month
📉
6.7%
Avg Loss — All Tenants
↑ 0.2% vs Q4
💰
₹8.4Cr
Revenue Recovery / yr
↑ Platform benefit
Technical Loss Benchmark — All DISCOMs
South Zone DISCOM4.8%
North Zone DISCOM6.3%
East Zone DISCOM9.1%
Platform Target: ≤ 5% technical loss for all tenants by Dec 2026. South Zone is already within target. Recommended actions shared with East Zone team.
Communication Performance — All DISCOMs
South Zone98.1%
North Zone97.3%
East Zone94.2%
Platform SLA target: ≥ 97% comm rate. East Zone currently below SLA — root cause: intermittent HES gateway. Fix in progress.
My Energy Usage
Meter M-04821 · Hourly & daily breakdown · TOU analysis · Slab tracking
18.4 kWh
Used Today
↓ 8% vs yesterday
412 kWh
This Month (MTD)
Slab 3 active
₹ 2,840
Estimated Bill (MTD)
→ Based on usage
1.84 kW
Peak Demand Today
At 14:00 hrs
Hourly Consumption — Today
15-min block load data · Click bar for details
Normal usage
Peak demand hour
TOU Consumption Breakdown
⚡ Peak (06:00–10:00, 18:00–22:00)5.8 kWh · ₹7.00
🌤 Normal (10:00–18:00)9.4 kWh · ₹5.00
🌙 Off-Peak (22:00–06:00)3.2 kWh · ₹3.00
Tip: Shift heavy loads (washing machine, geyser) to off-peak hours (22:00–06:00) to save up to ₹280/month.
Slab Tracker — May 2026
Used 412 kWh of 500 kWh Slab 3 range. Estimated: 488 kWh by end of month.
Slab 1 (0–100 @ ₹3.00)100/100 ✓
Slab 2 (101–300 @ ₹5.00)200/200 ✓
Slab 3 (301–500 @ ₹7.00) ← You are here112/200
Slab 4 (>500 @ ₹9.00)0
My Bills
Complete bill history · Download PDF · Payment tracking · Consumption trend
| Bill Month | Units (kWh) | Demand (kVA) | Base Amount | Taxes | Total | Due Date | Status | Download |
|---|---|---|---|---|---|---|---|---|
| May 2026 (MTD) | 412 | — | ₹ 2,560 | ₹ 280 | ₹ 2,840 | — | In Progress | |
| Apr 2026 | 388 | — | ₹ 2,380 | ₹ 260 | ₹ 2,640 | 10 May 2026 | Paid | |
| Mar 2026 | 421 | — | ₹ 2,620 | ₹ 290 | ₹ 2,910 | 10 Apr 2026 | Paid | |
| Feb 2026 | 364 | — | ₹ 2,210 | ₹ 230 | ₹ 2,440 | 10 Mar 2026 | Paid | |
| Jan 2026 | 412 | — | ₹ 2,560 | ₹ 280 | ₹ 2,840 | 10 Feb 2026 | Paid |
Prepaid Recharge
Meter M-04821 · Auto-connect on recharge · Instant balance update
Current Balance
₹ 1,240.50
Est. 8.2 days remaining · Meter: M-04821
Quick Recharge Amounts
Payment Method
UPI / GPay / PhonePe / PaytmInstant
Net Banking2–5 min
Debit / Credit CardInstant
After recharge, meter will auto-connect within 60 seconds · Balance is non-refundable
Recharge History
| TXN ID | Date | Amount | Method | Status |
|---|---|---|---|---|
| TXN-894120 | 14 May 18:42 | ₹ 500 | UPI · GPay | Success |
| TXN-881240 | 01 May 09:10 | ₹ 1,000 | UPI · PhonePe | Success |
| TXN-860412 | 12 Apr 14:30 | ₹ 500 | Net Banking | Success |
| TXN-841200 | 01 Apr 11:22 | ₹ 500 | UPI · Paytm | Success |
Complaints & Service Requests
Raise new · Track status · View history · Escalate
New Service Request
My Service Requests
| SR No. | Type | Raised | Status | ETA |
|---|---|---|---|---|
| SR-2024-0812 | Meter Reading Dispute | 10 May | Under Review | 18 May |
| SR-2024-0714 | Voltage Fluctuation | 28 Apr | Resolved | — |
| SR-2024-0620 | Power Outage | 02 Apr | Resolved | — |
| SR-2023-1840 | Billing Complaint | 15 Dec 23 | Resolved | — |
Outage Notifications
Planned & unplanned outages · Restoration ETAs · Your area status
✅
Your meter M-04821 is currently connected. Power supply is normal in Rohini Sector 7. No planned outages in your area this week.
Active & Planned Outages
Near your area
Planned Maintenance — Sector 14
17 May 09:00–13:00 · Sub Station SS-01 · Annual maintenance
Tomorrow
Planned Upgrade — F-08 Feeder
19 May 06:00–10:00 · Paschim Vihar · DT upgrades
Sun
Outage Restored — Sector 9
Restored at 11:42 · Duration: 2h 18m · Cable fault
Yesterday
Notification Preferences
SMS Alerts
Outage + restoration on +91 94120 XXXXX
WhatsApp Notifications
Planned outage 24hrs advance notice
Low Balance Alert
When balance drops below ₹50
Monthly Bill Ready
Email when new bill is generated